How Ordering from Germany to Lebanon Works
Wassile is run by a Lebanese family based in Germany with a trusted handover contact in Lebanon. There is no warehouse and no random middlemen: each order is bought new once it is confirmed. Here is what happens from the moment you order.
1. Send your order
Pick products from the catalog, add them to your cart and check out with your contact details. Every order gets a real order number and a live status page you can open at any time.
2. Payment and confirmation
Available payment methods are shown at checkout. Depending on availability, they may include online payment, Whish Money, OMT or Cash on Delivery. You can switch the display to euros, but you always pay in US dollars.
Prepaid orders are bought once your payment is verified. For Cash on Delivery, we confirm the order with you on WhatsApp before buying anything, and you pay in cash when it is delivered. Keep WhatsApp handy: a Cash on Delivery request we can't confirm in time is cancelled automatically, and nothing is charged.
3. We buy your items
Once your order is confirmed, we buy your items brand-new from official stores — mainly in Germany, sometimes elsewhere in Europe.
If an item is out of stock, we message you on WhatsApp with options: wait for restock, swap for a similar product, or a refund for that item.
4. Container shipping to Lebanon
Orders are grouped into container shipments. An order confirmed before the batch cut-off date joins the next container. After the container leaves, sea freight and customs clearance usually take 2–4 weeks; each product page shows the current cut-off and arrival window.
5. Delivery or pickup
When the container arrives and clears customs, you get home delivery or pickup in Lebanon. Beirut pickup is free; home delivery may include the district delivery fee shown at checkout. You can follow every stage on your order's status page.
Questions
When do you start buying my products?
As soon as your order is confirmed. If you pay online or by Whish or OMT, that's once your payment is verified. For Cash on Delivery, we confirm your order with you on WhatsApp before buying it, and you pay when it is delivered.
How long does shipping from Germany to Lebanon take?
If your order is confirmed before the batch cut-off date, it joins the next container. After the container leaves, sea freight and customs clearance usually take 2–4 weeks. Timing may vary with sourcing, customs, and local handover.
Can I pick up my order instead of delivery?
Yes. Choose pickup at checkout. Once the container arrives and clears customs, we arrange a pickup time with our contact in Lebanon.
Is the price at checkout final?
Yes. The product price shown at checkout is fixed and will not change. It includes international shipping and customs clearance.
What if something goes wrong and Wassile can't resolve it?
Contact us on WhatsApp first — we resolve almost everything directly. If you ever need to escalate beyond us, Lebanon's Ministry of Economy and Trade consumer protection hotline is 1739.